As your company grows, working with a benefit partner who values your time and strives to provide superior service and support becomes a key priority and a key component of the overall success of your benefit program. Easy access to account information, timely response to questions, and clear, consistent communications are the fundamentals you expect and that Unum delivers. We also provide a range of additional services designed to meet your specific needs, whether you're a new customer of Unum or an established client.

Click the links below for more information:

• Enrollment Services and Support
• Account Management
• Administrative Services

Back to top

Enrollment Service and Support

If your benefit plan will contain voluntary components, Unum provides a full range of enrollment services, supporting enrollment strategies and needs ranging from paper to telephonic to the web. In total, these services are designed to facilitate your employees' informed benefit purchase decisions, and can include communication programs that help them better understand the dollar value of their total benefit program that additional "hidden paycheck" that includes all health-related insurance, retirement, paid leave programs, etc.

We offer a broad array of enrollment options and work closely with your company to develop the most successful approach for you:

• Enrollment consultant services for strategic planning, implementation, result analysis and incorporation of findings into future enrollments to enhance the experience for you and your employees
• Comprehensive communications and enrollment tools, including pre-event notifications, educational materials, personal benefit review kits for employees, and customized enrollment websites
• Integrated communication of employer-paid and employee-paid plans via laptop, self-service for employees and Human Resources staff on the internet, one-on-one or group meetings, traditional paper-based enrollments, telephonic enrollment, and dedicated call center support for any enrollment method
• Ongoing, comprehensive and seamless self-service benefits administration on the internet for your staff and employees if your need for assistance extends beyond the enrollment period

Back to top

Account Management

Unum understands the challenges you face in managing people effectively and expenses efficiently. We respond with seamless, proactive and responsive attention to your business needs.

• You are teamed with an account consultant whose background and expertise are aligned as closely as possible with your business and your benefit needs. This service coordinator performs as your single point of contact for all service and administrative aspects of your experience with us.
• Your account consultant assembles a team to design a custom plan providing the ideal mix of coverage and services for you based on your industry, your existing benefit programs, and your recruitment and retention needs. Once you review the plan, we make adjustments as needed and begin to implement the products, technology and claims management tools called for.
• Your account consultant provides ongoing plan evaluation and recommendations, committed to being proactive as well as responsive in helping you leverage your benefits programs to the fullest

Back to top

Administrative Services

Unum technology tools help make your benefit administration easier and includes a growing array of web-based services. View a demo of these services or register now — it is fast and easy. The online tools include:

• Downloadable and printable administrative forms, plan administration guides, plan booklets and reference material
• Online premium statements and summaries, online payment options, employee data management, as well as plan information and status reports. View a demo of these online services
• Strategic absence management tools, including Corporate Return to Work Program Development, FMLA Services, and Integrated Disability Management
• Comparative Reporting & Analysis services, designed to help you track, analyze and use information related to employee disabilities
• Options for online enrollment services and self-service total benefit administration systems for your benefits staff and your entire employee population
• An Internet service call center is available to help (877-225-2712)

Back to top